When it comes to inbound marketing, social media marketing (SMM) holds a place of pride. It uses social media platforms like Facebook, Twitter, and Instagram to generate leads and attract clients. SMM doesn’t just equip you to write witty tweets and status updates but it also helps you build a dedicated audience, understand what they lik,e and engage with them on a regular basis.
For instance, a visitor landing on a website is contacted via chatbot and asked to request assistance or get more information about the product. If he selects the first option, he will be referred to a representative for help and if he chooses the second option, he will be asked a series of automated questions or redirected to their blog or FAQ page.