Digital marketing is made up of a lot of moving parts – SEO, social media, marketing automation, PPC, and more. New technologies, techniques, and ever-changing Google and Facebook algorithms keep many digital marketing teams on their toes, including ours. Part of our job is to stay up-to-date on the upcoming trends so our clients’ digital marketing campaigns remain effective.

An omni-channel approach not only benefits consumers but also benefits business bottom line: Research suggests that customers spend more than double when purchasing through an omni-channel retailer as opposed to a single-channel retailer, and are often more loyal. This could be due to the ease of purchase and the wider availability of products.[26]


ETF Securities is a small, asset management service based in Australia catering to wealth managers and investors in Europe. Because the service they provide is so complex, the company found where its customers hung out the most -- LinkedIn -- and sponsored paid content on this platform that drives more interest in investments and helps customers make smarter financial decisions.

The University of Illinois offers a Certificate of Digital Marketing that can be completed entirely through online coursework. The certificate program consists of three sequential courses that end in a Capstone Project. Each course lasts 4 weeks and requires about 6-8 hours of work a week. The program, while self-paced, is designed to sequentially deliver the concepts, tools, and techniques you need to both communicate with customers in a systematic and integrated way using multi-media channels and to create effective targeted promotional campaigns. While this certificate only covers 1 area of core content that we measured in our metric, the program empowers the student to explore and follow their own interests, which is delivered through highly interactive and hands-on formats–a great learning-type option for students looking for more engaging learning formats than are traditionally offered in standard online education.
At HubSpot, we talk a lot about inbound marketing as a really effective way to attract, engage, and delight customers online. But we still get a lot of questions from people all around the world about digital marketing. So, we decided to answer them. Click the links below to jump to each question, or keep reading to see how digital marketing is carries out today.
The new digital era has enabled brands to selectively target their customers that may potentially be interested in their brand or based on previous browsing interests. Businesses can now use social media to select the age range, location, gender and interests of whom they would like their targeted post to be seen by. Furthermore, based on a customer's recent search history they can be ‘followed’ on the internet so they see advertisements from similar brands, products and services,[40] This allows businesses to target the specific customers that they know and feel will most benefit from their product or service, something that had limited capabilities up until the digital era.
The University of Denver offers a Certificate in Marketing Communication, which consists of 4 standard courses and 2 chosen elective courses. Students may choose from over 20 electives, and this serves to allow students to delve deeper into their chosen area of interest, becoming more specialized in a given area and thus sharpening their career-oriented focus. Terms last 10 weeks, though students do have a time-limit to finish the course material. The certificate is also regionally accredited by the NCA, meaning the certificate will hold more clout than those aren’t accredited. While this certificate is the most expensive on this list the high quality education of the larger University and intensive, comprehensive, and longer design of the program itself seems to justify the expense.
Before I give my view on the more strategic marketing trends, I thought it would be useful to look at changes in tactical priorities that marketers think are important to growing their business. It’s been really interesting to ask this question on our blog and in our research reports over the last few years to see what the most significant trends are ‘across the board’ and how these vary through time.
Our agency uses AI on a daily basis. For example, we work with quite a few preschools, daycares and child care centers. In an effort to help them grow enrollment, we want to drive the right type of prospects. What better way to find the right prospects than by analyzing current and past enrollments? We download their customer data and leverage AI to identify what zip codes and neighborhoods we should target and even what attributes the parents have in common. In the past, this would take days to analyze.
ETF Securities is a small, asset management service based in Australia catering to wealth managers and investors in Europe. Because the service they provide is so complex, the company found where its customers hung out the most -- LinkedIn -- and sponsored paid content on this platform that drives more interest in investments and helps customers make smarter financial decisions.
Thanks to startups like Blutag and Jetson, businesses that sell online can now turn their product catalogues into fully fledged voice-enabled marketplaces and let their customers use their existing voice enabled devices to place orders with simple voice commands. This leads to a quick and simple customer experience by getting them to their intended results, fast.
A content marketer, for example, can create a series of blog posts that serve to generate leads from a new ebook the business recently created. The company's social media marketer might then help promote these blog posts through paid and organic posts on the business's social media accounts. Perhaps the email marketer creates an email campaign to send those who download the ebook more information on the company. We'll talk more about these specific digital marketers in a minute.

Using digital marketing without a strategic approach is still commonplace. I'm sure many of the companies in this category are using digital media effectively and they could certainly be getting great results from their search, email or social media marketing. But I'm equally sure that many are missing opportunities for better targeting or optimization, or are suffering from the other challenges I've listed below. Perhaps the problems below are greatest for larger organizations who most urgently need governance.
Customers are often researching online and then buying in stores and also browsing in stores and then searching for other options online. Online customer research into products is particularly popular for higher-priced items as well as consumable goods like groceries and makeup. Consumers are increasingly using the Internet to look up product information, compare prices, and search for deals and promotions.[23]
Founded in 1891, The University of Washington (UW) is a public flagship university based in Seattle, Washington. UW is one of the oldest universities on the West Coast and also features one of the most renowned and prestigious medical schools in the world. As a member of the American Association of Universities, WU is able to generate one of the highest research and development budgets in the United States.
Digital marketing efforts can be tailored over time based on performance measurements. You need to figure out what worked and what didn’t, and you need to leverage this data for your next event. Digital marketing doesn’t end when your event is over; it’s a cycle that requires 365-day engagement. If you want to find out where your customers are coming from, analytics will help you decipher what works best across all channels you use. By regularly evaluating the results, you can figure out where your audience is and how to best leverage your communication efforts.
So be clear in your messaging. Make sure your site is a place that people want to stay, not only because it’s nice to look at but also because the information visitors need is easily found. There is an entire science and methodology behind website design including where to place buttons on the page, what content works best where, what colors convey certain feelings, and so on.

Those engaging with your company online via mobile devices need to have the same positive experience as they would on desktop. This means implementing a mobile-friendly or responsive website design to make browsing user-friendly for those on mobile devices. It might also mean reducing the length of your lead generation forms to create a hassle-free experience for people downloading your content on-the-go. As for your social media images, it's important to always have a mobile user in mind when creating them as image dimensions are smaller on mobile devices, meaning text can be cut-off.
Systems to gather unstructured feedback from customers are also increasing in popularity with larger brands. This case study from Vision Critical gives an example of how How Prudential Singapore accelerates product growth with customer insights. The company launched the PRU for You (PFY) community in July 2016 to allow greater engagement with customers and to give them a voice in developing new products and services. PFY has  4,500 members: 88% are customers and 12% are agents.

While there are pros and cons to both, one is not inherently more valuable than the other, as the value is determined by the student’s financial situation, career goals, and personal values. For instance, a younger student who is already set on going to college and is interested in laying the foundation for a lifetime career in digital marketing will likely find the most value in a bachelor’s degree. College graduates in the job market at a younger age will need all the experience they can get to set them apart from their competition, who likely hold similar degrees or more real-world experience. To someone looking to quickly switch professions or augment an existing degree, however, a certificate will likely appear more valuable, as it will allow them to swiftly change career paths in a relatively fast and affordable manner, compared to say going back to school for a different degree. Though this is not to say that the two options are mutually exclusive, rather, many professionals supplement their digital marketing degrees with certificates to stand out from the competition. And, in fact, “many students pursue degrees and certificates at the same time,” says Jon Frank, CEO of Admissionado, an MBA application consulting and mentoring service.
#1 Content marketing - this has featured consistently in the top 3 for several years. I think it's number 1 since content marketing can be applied by all types of business regardless of their sector or size and if the right strategy is followed can make an impact that supports communications across all touchpoint of the customer lifecycle. It fuels all digital channels from search, email and social media marketing. This makes having a defined content marketing strategy essential to competing in many sectors.
While many students are weighing their options in either degrees or certificate, others are considering all-together free digital marketing education options. With the rise of MOOCs (massively open online courses) many students without the means to attend college or pay for certificates are finding the ingredients to piece together their own quality education. In The New York Times article entitled “Instruction for Masses Knocked Down Campus Walls,” author Tamar Lewin stated, “in the past few months hundreds of thousands of motivated students around the world who lack access to elite universities have been embracing them [MOOCs] as a path toward sophisticated skills and high-paying jobs, without paying tuition or collecting a college degree.”

Annmarie Hanlon is the Smart Insights expert commentator on online and offline marketing strategies for business. Annmarie is the MD of Evonomie and author of Quick Win Marketing, and co-author of Quick Win Digital Marketing. She runs social media workshops in the UK and Ireland and shares marketing tips and news in her blog, B2B Marketing. You can follow Annmarie on Twitter or connect on LinkedIn.


Thanks to startups like Blutag and Jetson, businesses that sell online can now turn their product catalogues into fully fledged voice-enabled marketplaces and let their customers use their existing voice enabled devices to place orders with simple voice commands. This leads to a quick and simple customer experience by getting them to their intended results, fast.
Notre Dame’s College of Mendoza Business and Rutger’s Business School of Executive Education have come together in collaboration to offer a Digital Marketing certificate. The program has gathered renowned professionals from the industry to provide students with actionable insights for leveraging the power of the digital realm to achieve tangible business results. Amazingly, the program is designed to compact, fast-paced, and is accelerated to require only one week of hard work and dedication. Considering the combined resources of the schools who have created this program, students and professionals alike should expect a high-quality and well-designed learning experience.

Because digital marketing has so many options and strategies associated with it, you can get creative and experiment with a variety of marketing tactics on a budget. With digital marketing, you can also use tools like analytics dashboards to monitor the success and ROI of your campaigns more than you could with a traditional promotional content -- such as a billboard or print ad.
If you want to learn the advanced tactics of digital marketing that can help you grow your organization, then this modern marketing course designed by London Business School can help you achieve your goals. This is an advanced course that will first introduce you to the basic and then take you on a deep dive to learn the core concept of modern digital marketing. During the course, you will learn how to use the 3C framework, as well as which success metrics you should track across different marketing activities. Completing the course with given assignments will provide you a certificate of completion from Emeritus.
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